Federal law and FCC regulations require stricter procedures to verify the identity of callers who want to discuss Buckeye Phone services or Customer Proprietary Network Information ("CPNI") that includes call information such as use of services, specific calls, date and time of call, as well as general billing information.
Before this federal regulation, Buckeye CableSystem customers calling could discuss their services and billings with a Buckeye Cablesystem representative upon verification of the customer's identity. The verification was done through questions about account information known to Buckeye CableSystem and the customer such as phone number or social security number. Generally, this verification process will continue for calls made to Buckeye CableSystem's customer service department. However, the customer will now be required to provide a five-digit security code in order to discuss call information.
You may write to us at: Buckeye CableSystem CPNI Policy 5566 Southwyck Blvd. Toledo, OH 43614 For general knowledge about Buckeye CableSystem services, visit our website www.buckeyecablesystem.com.
5566 Southwyck Blvd. Toledo, Ohio 43614
409 East Market St. Sandusky, Ohio 44870